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Terms & Conditions

By purchasing via this website you agree to be bound by the terms and conditions as laid out below.

These terms and conditions do not affect your statutory rights as a consumer.


1) “Buyer” means the person who agrees to buy goods from Robinsons Interiors Online.

2) “Goods” means all products listed on the order form.

3) “Seller” means Robinsons Interiors Online.

4) “Consumer” shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.

5) “Delivery means delivery of the goods to the delivery address specified on the order.


1) Robinsons Interiors Online shall not be liable for any direct or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/ or non-performance of this contract.

2) Our total liability in regard to the performance of this contract shall be limited to the value of the goods.

3) English law shall govern all contracts.

4) A confirmation of your order will be sent automatically by e-mail. Please note that this e-mail is an acknowledgement and not acceptance of your order.

5) Once payment has been authorised and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

6) Robinsons Interiors Online retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the buyer in full.

7) Robinsons Interiors Online retains the right to investigate any order placed on its websites that it suspects to be fraudulent; any such order will not be delivered until it is proven that the order is bona fide.


1) The goods shall be at the buyer’s risk once delivery has taken place. The buyer must take all reasonable care of the goods. Should the goods be returned to the seller having been damaged while in the buyer’s care, the cost of such damage will be recovered from the buyer.

2) Ownership of the goods will only pass when cleared funds have been received from the buyer, regardless whether delivery has taken place.


1) The description of the goods will be as specified within the confirmation e-mail and it is the buyer’s responsibility to check that the goods specified are as the Buyer intended to order.

2) All sizes given are approximate and the Buyer should satisfy themselves that the goods will fit into the delivery address. Robinsons Interiors does not accept liability for goods that are ordered and will not fit into the premises due to size, it is the buyers responsibility to check that goods ordered will fit into the buyers premises. 


1) Full payment is required at the time the order is placed and Robinsons Interiors Online will collect payment from debit/credit card details as supplied by the Buyer. 

2) All prices and charges on this site are in UK pounds and include V.A.T at the current rate.


1) Delivery will normally take place within the timescales estimated on the order acknowledgement however this is only an estimate and time shall not be the essence of any order.

2) Where the goods cannot be delivered on the day arranged due to the fault of the Buyer Robinsons Interiors Online retains the right to charge for “re-delivery” to cover costs incurred.

3) We offer a door to door delivery service unless otherwise agreed with by a member of our team. Should our delivery team agree to take goods to the room of choice they will do so only if access is clear. Robinsons Interiors will not be held responsible for any damage caused to property (inside or outside) or goods if we agree to take goods to the room of your choice .

4) Most goods may require some sort of assembly and it is the Buyer’s responsibility to assemble the goods, unless otherwise agreed.

5) Delivery will only be made to the delivery address specified on the original order. 6) Delivery will be deemed to have taken place when the goods have been delivered to the agreed address.

6) If you are aware of any possible access restrictions into your property these should be discussed prior to ordering as the costs of returning items that don't fit or are undeliverable due to poor access will be deducted from any refund given. The outbound delivery charge will also be deducted from any refund given for failed deliveries which are not our fault.


1) All goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.


1) Complaints relating to faulty goods should be notified to us via email to along with pictures to support your evidence within 7 days of the fault becoming apparent.

2) In the rare event that goods develop a fault Robinsons Interiors Online reserve the right to have the goods repaired or replaced at the company’s discretion, and any delivery costs associated with the exchange of faulty goods will be met by Robinsons Interiors Online.


1) Refunds on goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase. 2) Refunds on goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.


1) The Buyer may cancel the goods at any time within 14 days following delivery of goods. All other cancellations will only be accepted at the sole discretion of Robinsons Interiors Online.

2) The Buyer is expected to pay for the return delivery cost and Robinsons Interiors Online or their agents will collect the goods, or the Buyer may return the goods (at the Buyers cost) and unused, to us at an address within the UK.

3) The goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by Robinsons Interiors Online (this request not to exceed 14 days from the cancellation date)

4) Following collection or return, should goods be found to be damaged (not in their original condition), and the damage is not the result of our actions or negligence, Robinsons Interiors Online will deduct a reasonable amount from the refund to cover such damage.

5) No refund shall be made until the goods have been collected/returned and inspection made as to their condition.